旅游饭店职业英语

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1、.旅旅 游游 饭饭 店店职职 业业 英英 语语初初 级级.Unit Three Housekeeping客客 房房 服服 务务Lesson 6，7，8, 9. Lesson 6 May I Clean Your Room Now？ 现在可以为您打扫房间吗？现在可以为您打扫房间吗？ .Key Words：nClean .打扫打扫nhousekeeping department n.客房部客房部ngo ahead(用于祈使用于祈使)开始；进行；开始；进行；往下说（做）往下说（做）ncome back 返回来返回来nhour 小时小时nlater 以后以后.Talking to the Guest情

2、情 景景 会会 话话.ONEClerk: C Guest: GnC: Housekeeping. May I clean your room now, Sir? 职员：客房服务员。先生，现在能给您打扫房间职员：客房服务员。先生，现在能给您打扫房间吗？吗？nG: Go ahead, please. 客人：可以，打扫吧。客人：可以，打扫吧。.TWOClerk:May I come in?职员：可以进来吗？Guest:Come in,please.客人：请进吧。Clerk:Good morning,Madam.May I clean your room now?职员：女士，早上好。现在可以为您打扫房

3、间吗？Guest:Sorry,but not now. Could you come back in an hour?客人：对不起，现在不行。你能一小时后再来吗？Clerk:OK.职员：可以。.Notes：nMay I clean your room now,sir?先生，现在先生，现在能给您打扫房间吗？能给您打扫房间吗？n饭店员工在和客人讲话时要使用敬语，以表示饭店员工在和客人讲话时要使用敬语，以表示对客人的尊重。所以，客房服务员在打扫客房对客人的尊重。所以，客房服务员在打扫客房时如果客人在房间，也要得到客人的允许。询时如果客人在房间，也要得到客人的允许。询问客人是否同意时，服务员一般使用：

4、问客人是否同意时，服务员一般使用：nMay I或者或者Could I ,例如：例如：May I make up your room in half an hour?我半个小时之后我半个小时之后再给您整理房间好吗？再给您整理房间好吗？.NotesnCould you come back in an hour?你能一小时后再来吗？n如果在规定打扫的时间客人不方便，服务员应问清楚多长时间后再过来打扫房间。这时候可以使用：What time/When 例如：When do you want me to clean your room?您希望我什么时候过来打扫房间？.We May Also Use Th

5、ese Sentences in Our WorknWhat time would you like us to clean your room?n您希望我们什么时候为您打扫房间呢？nWhat time?n什么时候您比较方便呢？nMay I tidy up these things on your bed?n我可以给您收拾床上的东西吗？.Do You Know This? nThe maid must ring the bell three times before entering the guests room.n客房服务员在进入客人房间之前至少要按三次门铃。.Your Turn to T

6、ry NownListen to the words and repeat:1.bathroom 浴室2.bath shampoo 浴液3.bed 床4.chair 椅子5.closet 橱柜6.curtain 窗帘7.quilt 被子8.pillow 枕头9.bed sheet 床单10.bed spread 床罩. Listen to the sentences, repeat and translate:nMay I clean your room now,Sir?nMay I make up your room now,Sir?nWhen would you like us to cl

7、ean your room?nShall I come back later?nIll come back in an hour. Listen and complete the dialogues:1 Clerk:Good morning,Madam.nGuest:Good morning.nClerk: ?nGuest:OK.2 Clerk:Good afternoon,Sir.nGuest:Good afternoon.nClerk: ?nGuest:Sorry,but I have a guest here now.nClerk: ?nGuest:Can you come back i

8、n an hour and a half?nClerk: .Lesson7Well Send Someone to Repair It Right Now 我们马上就派人去修我们马上就派人去修.Key Words：nsomething 某事某事nwrong 错误的错误的ntoilet 马桶马桶nsomeone 某人某人nrepair 修理修理nfaucet 水龙头水龙头 n leak 漏水漏水ntrouble 麻烦麻烦 .Notes：nThere is something wrong with the toilet. 抽水马桶坏了。抽水马桶坏了。There is something with.

9、某件事情或事物出问题了，例如：某件事情或事物出问题了，例如：There is something wrong with the door, I cant open it. 门坏了，打不开。门坏了，打不开。There is something wrong with the TV set. 这台电视机坏了。这台电视机坏了。nSorry for the trouble. 很抱歉给您带来不便。在处理客人投诉很抱歉给您带来不便。在处理客人投诉时，饭店员工要先行表示歉意。除了说时，饭店员工要先行表示歉意。除了说“Im sorry”, 还可以使还可以使用以下几种表达方式：用以下几种表达方式：Im very

10、sorry for that.Sorry for the trouble.We apologize for that.Talking to the Guest情情 景景 会会 话话.OnenClerk: Housekeeping. May I help you？n职员：客房服务。我能帮您吗？nGuest: Theres something wrong with the toilet in my room.n客人：我房间的抽水马桶坏了。nClerk: Im sorry. Well send someone to repair it right now.n客人：很抱歉，我们马上派人去修。.Twon

11、Clerk: Housekeeping. May I help you?n职员：客房部，我能帮助您吗？nGuest: The faucet is leaking in my room.n客人：我房间的水龙头漏水了。nClerk：May I have your room number , Sir?n职员：先生，请问您的房间号？nGuest: Room 1004.n客人：1004房.nClerk：Sorry for the trouble. We will send someone to repair it right now.n职员：很抱歉给您带来不便。我们马上就派人去修。.We may als