Role of Services in an Economy服务在经济中的作用.ppt

Role of Services in an Economy服务在经济中的作用
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Welcome to
Service Management
Professor James Fitzsimmons
University of Texas at Austin
Copyright © 2019 by The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill/Irwin
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Role of Service in an Economy
Learning Objectives
Describe the central role of services in an economy.
Discuss the evolution of an economy from an agrarian society to a service society.
Describe the features of preindustrial, industrial, and postindustrial societies.
Describe the features of the new service economy
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Service Definitions
Services are deeds, processes, and performances.
Valarie Zeithaml & Mary Jo Bitner
A service is a time-perishable, intangible experience performed for a customer acting in the role of a co-producer.
James Fitzsimmons
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Definition of Service Firms
Service enterprises are organizations that facilitate the production and distribution of goods, support other firms in meeting their goals, and add value to our personal lives.
James Fitzsimmons
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Role of Services in an Economy
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Percent Service Employment for Selected Nations
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Trends in U.S. Employment by Sector
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Stages of Economic Development
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谢谢聆听！
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