酒店前台接待员工作岗位描述中英文.docx

酒店前台接待员工作岗位描述中英文
酒店前台接待员工作岗位描述
JOB TITLE: Guest Service Agent-Reception
职位：前台接待员
AREA/DEPARTMENT: Rooms Division/Front Office
部门：房务部/前厅部
JOB LEVEL: 9
级别 9
HOTEL BAND: I - V
酒店级别 5
REPORTS TO: Guest Service Supervisor – Reception/Front Office Manager
汇报给：前台主管/前厅部经理经理
POSITIONS SUPERVISED: Nil
监管下属: 无
JOB SCOPE: Under the general direction of the Front Office
Manager or his / her delegate and within the limits of established
InterContinental Hotels Group brand and local policies and


procedures, responsible for all activities relevant to the Front
Desk such as the reception, check in / out, rooming of all Hotel
guests, foreign exchange and assisting them with inquiries.
Promotes the desired work culture around the five core values of
Trust, Integrity, Respect, One Team and Service of the
InterContinental Hotels Group and the brand ethos.
工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒
店集团和当地酒店的政策和程序，负责前台的相关工作，协助客人
入住，退房，陪同客人到房间以及协助其他相关的要求。发扬企业
工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲
际酒店集团的品牌品质。
TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.
酒店前台接待员工作岗位描述
JOB TIT