国外呼叫中心案例

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1、Bank of America美国银行Describe the customer installation项目概述项目概述Bank of America utilizes our solution in their various contact centers throughout the United States.美国银行利用我们的解决方案联络美国各地的联络中心What were the differentiators to pick RMG?RMG有什么与众不同有什么与众不同Because they have acquired many other banks, and incorpo

2、rated their call center operations into their own. Bank of America has a diverse and complex environment. Our solution was the only offering that could meet their multifaceted needs.因为美国银行纳入了很多其他银行的呼叫中心业务，其多样化和复杂化的环境，只有我们的解决方案能满足他们多方面需求。What other options did the customer consider? 核心竞争力有哪些核心竞争力有哪些N

3、one, driven by internal IT department.没有，从内部推动了整个IT部门Consumer Banking 个人银行业务个人银行业务Jay JershinBank of AmericaWhy is this deal significant?项目的重要性项目的重要性Bank of America falls in the top 13 companies on Fortunes top 100 list in 2012. 美国银行在2012年的财富百强榜单进入了前13强How should similar deals be approached?收获收获哪哪些经

4、验些经验Deals of this size should include involvement from the RMG national account manager and RMG leadership/SRB.这种规模的交易包括RMG全国客户经理参与和RMG领导者/ SRBConsumer BankingJay JershinLenovo联想Describe the customer installationWhat were the differentiators to pick RMG?Insert customer logo in this area, roughly the

5、 size of this boxRelationship, upgrades, scalability, financially secure, global representation, support of Unicode fonts/multiple languages.关联，升级，可扩展性，经济安全，全球支持Unicode字体/多国语言。What other options did the customer consider? Lenovo was ending its use of Telegenix; they looked at Texas Digital and a thi

6、rd company.联想结束了Telegenix的使用，望德克萨斯数字和三分之一公司Laptops, desktop, notebooks & netbooks笔记本电脑，台式电脑，笔记本电脑和上网本笔记本电脑，台式电脑，笔记本电脑和上网本RMG is driving Lenovos worldwide contact centers from their North America HQ, displaying to SmartScreens, InView and NetLites.RMG推动联想在全球的联络中心，从他们的北美总部，显示InView SmartScreens NetLit

7、es。Donna BirtzLenovoInsert customer logo in this area, roughly the size of this boxWhy is this deal significant?Global representation, great upsideworking on expanding into DCs & IVM data. Great reference.全球表示，很大的上涨空间扩大到区议会及IVM数据。成为重要参考。How should similar deals be approached?Always keep in touchcomp

8、anies go through changes on a regular basis, keep them posted; you can guide them toward applications they might not have thought of.公司通过定期发布，始终保持联系，你可以引导他们走向他们可能没有想到的应用。Laptops, desktop, notebooks & netbooksDonna BirtzLiberty MutualDescribe the customer installationLiberty Mutual has a large contac

9、t center installation of RMG, including 50+ NetLite II boards as well as LCD, InView and InView Mobile.针对InView和InView移动， Liberty Mutual公司大型联络中心安装RMG设备 ，包括50 + netlite II板以及液晶显示。What were the differentiators to pick RMG?RMGs ability to collect and aggregate data from Avaya and databases became the k

10、ey differentiator for their expansion efforts within their large/complex multi-LOB claims operations.RMG的收集能力和汇总数据从Avaya和数据库成为其扩张的努力在他们的大型/复杂的多LOB索赔业务的关键What other options did the customer consider?For the InView deployment, Liberty Mutual considered Avaya as well as other Avaya DevConnect partner p

11、roducts such as Merced.针对Liberty Mutual公司部署InView，考虑使用Avaya公司以及其他Avaya的合作伙伴DevConnect的产品如Merced 。InsuranceTrevor WhiteLiberty MutualWhy is this deal significant?The deal is significant because it is one of our flagship installations of InView and InView Mobile Data. The designs installed for InView